Our customer service for the Korean cosmetics online shop is available on weekdays to answer all your questions about K-Beauty, orders, and advice. You can find the exact service hours on our contact page.

In rare cases, the email may end up in your spam folder. Please check your spam or promotions folder first. If you still don't receive a confirmation, contact our customer service directly.

Use the "Forgot password" function in your customer account. You will then receive a link via email to set a new password.

You can change your address and payment method via your customer account after completing your order. Our customer service will be happy to assist you with any orders you may have already placed.

Items remain stored in the shopping cart for up to 7 days as long as browser data is not deleted.

Discounts, delivery charges, or sales may be updated shortly before completion.

As long as your order isn't being processed, you can add items via your customer account. Please place a new order after it's shipped.

Cancellations are possible in the customer account or via customer service before shipping.

Shipping usually takes 1-3 business days within Germany. International deliveries may take a different time.

We ship orders for Korean cosmetics with established partners such as DHL and Hermes – safely, quickly, and reliably.

After shipping, you will automatically receive a tracking link via email to track your shipment.

We ship to Germany and many EU countries. Shipping costs vary depending on the destination region and order value – see shipping information for details.

You can easily return unopened products within 14 days. Please note our return policy.

After receipt and inspection of the return, the refund will be made within a few working days using the original payment method.

Please contact our customer service immediately with a photo and order number. We will arrange a replacement or refund immediately.

Yes, we only source original products from leading K-Beauty brands with proven quality and a freshness guarantee.

The production and expiration dates are usually indicated on the packaging, often as year/month/day. If you're unsure, our customer service team can help.

With our filter function, you can quickly find suitable products for sensitive, dry, blemished, oily, or mature skin – information in the skin type guide.

Sign up for a notification or contact us, and we will inform you about availability or alternative K-Beauty products.

Tell us your request – we'll be happy to check whether we can include the Korean cosmetics you're looking for in our range.

We accept PayPal, credit cards, Sofortüberweisung, Klarna, and vouchers, always securely and in compliance with data protection regulations.

Enter your code in your shopping cart or directly during checkout. The discount will be immediately applied to your purchase amount.

Yes, at korean-cosmetics-shop.de we regularly surprise our regular customers with free K-Beauty masks, exclusive product samples, or even free new products with their order.

For purchases over a certain amount, our most loyal K-Beauty customers receive a special personal discount code valid for all Korean cosmetic products.